THE ROLE OF REFUND POLICY AND COMPLAINT RESPONSE TIME IN DETERMINING CUSTOMER SATISFACTION AND REPURCHASE INTENT

The Role of Refund Policy and Complaint Response Time in Determining Customer Satisfaction and Repurchase Intent

In the current retail environment, companies must maintain competitiveness by satisfying their customers and creating loyalty.Companies now need to giantmouse jagt have a process for handling complaints in order to optimally respond to consumers.In this study, the authors examine the refund policy employed by the firm as well as the complaint respo

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Phenomenology of ELDER dark matter

Abstract We explore the phenomenology of Elastically Decoupling Relic (ELDER) dark matter.ELDER is a thermal relic whose present density is determined primarily by the cross-section of its elastic scattering off Standard Model (SM) particles.Assuming that this scattering is mediated by a kinetically mixed dark photon, we argue that the ELDER scenar

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